Frequently Asked Questions

Quick answers about booking, payments, cancellations and more.

Booking

How do I book a bus or ferry ticket?

Search your route on the home page, pick a trip, choose your seats and pay online. You'll get a ticket with a QR code you can show when boarding.

Do I need an account to book?

You can browse freely without an account. You'll be asked to sign in or register at checkout so we can send your ticket and let you manage the booking.

Payment

What payment methods can I use?

You can pay with mobile money or card. Available options are shown at checkout.

Cancellation & Refund

Can I cancel or reschedule my booking?

Yes — go to My Bookings and choose the trip. Refund and reschedule amounts depend on how far ahead of departure you cancel.

Cargo

How do I track my cargo?

Open My Parcels in your account to see live status, or use the tracking number we send you when the parcel is booked.

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